Landlords Suketu and Minesha Patel signed a `guaranteed rent" agreement with their letting agent who manages their east London property but, after falling £7,000 in rent arrears, they confront him. Letting agents Karen O'Connor and Gemma Painter in Wigan deal with a tenant whose house is in need a big clear-out. And in Darwen, Lancashire, letting agent Paul Ainsworth Lord has his work cut out for him when he's approached by a new Landlord with a big problem.